Effective Date: June 27, 2026
Last Updated: June 27, 2026
At MonkeyReach Media, we are committed to delivering high-quality SEO and digital marketing services. This policy explains our approach to cancellations, refunds, and payment adjustments.
By making a payment or entering into a service agreement with MonkeyReach Media, you agree to this Refund & Cancellation Policy.
1. Nature of Our Services
MonkeyReach provides professional digital marketing services that are:
- Time-intensive:Research, strategy, and implementation begin after project initiation.
- Long-term focused:SEO and digital growth activities require consistent effort and time.
- Customized:Strategies are developed based on each client's industry, goals, competition, and business requirements.
Because digital marketing services involve planning, research, and execution, certain fees become non-refundable once work has started.
2. Cancellation Policy
2.1 Monthly Retainer Plans
- Clients may cancel monthly retainers by providing written notice.
- Services continue until the end of the applicable billing period or notice period.
- Payments already made for the active billing cycle are non-refundable.
2.2 Project-Based Services
- Cancellation requests must be submitted in writing.
- If cancellation occurs before work begins, a refund may be issued after deducting applicable payment processing fees.
- If work has started, charges may apply based on completed work and resources invested.
2.3 One-Time Services
One-time services may include SEO audits, keyword research, competitor analysis, and similar fixed deliverables.
- Cancellation requests before work begins may be considered.
- Once work has started, refunds are generally not available.
3. Refund Policy
3.1 Refund Eligibility
- Payment received, work not started:Eligible for refund minus applicable processing fees.
- Work in progress:Reviewed based on project completion stage and resources invested.
- Completed work or delivered services:Not eligible for refund.
- Active monthly retainer period:Current billing period is non-refundable.
3.2 Non-Refundable Items
The following items are generally non-refundable:
- Completed services or delivered work
- Third-party software, tools, or subscriptions purchased for project execution
- Setup, onboarding, or consultation fees
- Priority or expedited service charges
- Payment processing charges
- Active monthly service periods
3.3 Exceptional Circumstances
In exceptional situations such as verified billing errors or circumstances beyond reasonable control, refund requests may be reviewed individually.
Each request will be evaluated fairly based on the circumstances involved.
4. How To Request A Cancellation Or Refund
To request a cancellation or refund, contact us through:
Email:contact@monkeyreach.com
Please include:
- Your name
- Company name (if applicable)
- Invoice or payment reference
- Reason for your request
We aim to acknowledge requests within 2 business days. Approved refunds will generally be processed within 7–14 business days.
5. Payment Methods & Currencies
MonkeyReach accepts payments through approved payment methods including:
- Bank Transfer (NEFT / RTGS / IMPS)
- Razorpay
- Stripe
- PayPal
- Payoneer
Payments may be accepted in Indian Rupees (INR) and US Dollars (USD) unless otherwise agreed.
6. Dispute Resolution
If you are dissatisfied with a refund or cancellation decision, please contact us directly so we can attempt to resolve the matter professionally.
Disputes will be handled according to the laws of India and the jurisdiction specified in ourTerms & Conditions.
7. Changes To This Policy
MonkeyReach Media may update this Refund & Cancellation Policy periodically. Changes become effective once published on this page.
8. Contact Us
For refund or cancellation-related questions:
MonkeyReach Media
Email:contact@monkeyreach.com
Business Hours:
Monday to Saturday, 10:00 AM – 6:00 PM IST